Wysitech Inc - Products

Reason To Call

ReasonToCall helps you maintain regular communication and establish personal connections, by collecting current articles that relate to your client's interests.

To help you stay in touch with your clients on a regular basis, ReasonToCall continually collects news articles that relate to your customer's company, industry, geographical location, or hobbies.

The articles collected by ReasonToCall can also be used to "study up" on the events that have or will affect your customer's business or industry. The next time you speak with your customer you will have added insite to important announcements and industry trends.

Make the sale through better relationships.

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Command Tower - Support Center

Support Center creates a culture of sharing and collaboration by providing every user in a company a central knowledge base, and enables the organization to minimize duplication of efforts and inefficient processes and maximize the discovery of new opportunities for a competitive edge.

Support Center recognizes that in the information management and technology world, the scope of projects is often fluid. In managing scope creep, it is important to differentiate between defects and new requirements. The defects are a priority for resolution, but tracking "nice to have" functionality can lead to follow-on projects without increasing the scope of the initial project. Support Center's policy is to not only offer comprehensive services to manage defects and issues, but also to track new requirements or enhancements that materialize during the development and testing phases. From the customer's perspective, this translates into a more efficient allocation of resources and a significantly more economical project.

It is fully customizable and leverages Internet Explorer's advanced features, allowing our users to move through details of the defects and other related issues quickly, smoothly, without an entire screen refresh on every mouse click. The result is that a user can navigate the tracking system in a third of the time that it takes some of our best competition.

Once Support Center is installed on the network, users are able to access the system immediately using the default Web browser (Internet Explorer). Support Center does not require installation on individual computers, thus simplifying internal technical support.

Support Center can be used to support internal projects, such as building a company "wish" list, reporting network problems, collaborating among employees on marketing Website enhancements, acting as a repository for e-documents, reporting operational status to management, and ultimately ensuring customer needs are being addressed quickly.

Assigning issues to the appropriate people is easy with Support Center because this Support Center allows grouping, sorting, and filtering to finding and matching the right issues to the right resources. It guarantees that the most important projects and issues can be scheduled and addressed first.

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